Shipping policy

Personalized-order timing

Most products in our store are personalized, so production is required before shipment. Processing and delivery time vary by item, destination, and order volume. Review the delivery estimate shown at checkout when available.

Rates and tracking

Shipping rates, eligible destinations, and any free-shipping offer are displayed at checkout before payment. When your order ships, tracking information will be sent to the email used at checkout.

Delivery estimates

Delivery dates are estimates rather than guarantees. Carrier delays, customs processing, weather, peak periods, and address issues may affect arrival time.

Address changes

Review your shipping address carefully before placing the order. If you notice an error, contact us immediately through the store chat or by replying to your order confirmation. Changes cannot be guaranteed after production or fulfillment begins.

Lost packages

If tracking indicates that a package may be lost or was not delivered, contact us so we can investigate with the carrier. Refund eligibility for a package confirmed lost in transit is described in the Refund Policy.