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1. What are Custom Pet Pillows? Custom Pet Pillows are personalized pillows that feature a high-quality image of your pet, meticulously crafted into the shape or design of your choice. These pillows are a unique way to celebrate and remember your beloved pet.
2. How are the Custom Pet Pillows made? Our Custom Pet Pillows are made using a high-quality cotton/polyester blend that ensures softness and durability. The image of your pet is printed using advanced sublimation technology, which allows for vibrant, long-lasting colors.
3. Can I create a Custom Pet Pillow with multiple pets? Yes, you can! When uploading your photo, ensure that all pets are clearly visible in the image for the best results. We can craft a pillow that showcases multiple pets in one design.
4. Do you offer gift options? Absolutely! Custom Pet Pillows make wonderful gifts for pet lovers. You can add a personalized gift message during checkout, and we also offer gift wrapping services.
5. What kind of animal charities does Custom Pet Pillows donate to? Custom Pet Pillows donates 10% of our proceeds to both local and national charities, such as the Humane Society of Texas and Pets Alive, among others. We dedicate a large portion of our time to carefully selecting organizations to donate to and are grateful for the ability to contribute. For more information on our charitable efforts, check out our Pet Lovers' Blog.
6. Can I order a photo pillow that is not of a pet? Yes, you absolutely can! Our photo pillows can be created with any photo in mind. If you have specific instructions, you can use the "notes" area at checkout to provide details, and we will work to bring your vision to life.
1. How do I order a Custom Pet Pillow? Ordering is easy! Simply select your preferred size, upload a high-resolution photo of your pet, and place your order. Our design team will take care of the rest, ensuring your pillow is perfect.
2. What sizes are available for Custom Pet Pillows? We offer a range of sizes to suit your needs:
3. How large is the Square Photo Pillow? Our Square Photo Pillow comes in one size: 18" x 18". It is made with a super-soft cotton/polyester blend, designed to be both ultra-plush and durable.
4. What file formats are accepted for the photo upload? We accept most common image formats, including JPEG, PNG, and TIFF. Ensure that your image is high resolution for the best print quality.
5. Can I preview my Custom Pet Pillow before it’s made? Yes, we offer a digital preview service. After placing your order, you can request a preview of your pillow to ensure it meets your expectations before it goes into production.
6. Can I make changes to my order after it has been placed? If you need to make changes to your order, please contact our customer service team as soon as possible. Changes can only be made before the production process begins.
1. How long does it take to receive my Custom Pet Pillow? Production time for Custom Pet Pillows is typically 7-10 business days. Shipping times vary depending on your location:
2. How long do Custom Pet Pillows take to ship? Our custom pillows, including custom dog pillows, custom cat pillows, and custom photo pillows, typically take 2 weeks to ship. Please note that shipping times may vary depending on your location. We will be offering upgraded shipping options soon.
3. Do you offer international shipping? Yes, we ship our Custom Pet Pillows worldwide. Please be aware that due to COVID-19 and other global events, shipping delays may occur depending on your location.
4. How can I track my order? Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier’s website.
1. What if I’m not satisfied with my Custom Pet Pillow? We offer a 30-day money-back guarantee on all Custom Pet Pillows. If you’re not satisfied with your purchase, contact our customer service team to initiate a return or exchange.
2. How do I return a Custom Pet Pillow? If you need to return your pillow, please contact our customer service team for return instructions. Make sure the pillow is in its original condition and packaging.
3. What is your quality guarantee? We stand by the quality of our products. Each pillow is made with care and precision. If you find any defects in the product, we will replace it at no additional cost.
4. When will the next giveaway be? Custom Pet Pillows offers regular giveaways. To stay up-to-date with giveaway announcements, we recommend following our social media channels @custompetpillows.
1. Can I wash my Custom Pet Pillow? Yes, our pillows are washable, but we recommend hand washing to keep your pet's photo looking pristine for ages. Machine washing is not recommended as it could affect the quality of the print.
2. How should I care for my Custom Pet Pillow? To keep your pillow looking its best:
1. What payment methods do you accept? We accept all major credit cards, PayPal, and Apple Pay. All transactions are processed securely through our payment gateway.
2. Is my payment information secure? Yes, we use industry-standard SSL encryption to protect your payment information during checkout.
3. Do you offer any discounts or promotions? Yes, we regularly offer promotions and discounts. Be sure to sign up for our newsletter to stay updated on our latest offers. Don’t forget to use the code "SUMMER" at checkout for a 40% discount and free shipping!
1. How can I contact customer support? You can reach our customer support team via email at custompetpillowsco@gmail.com or through the contact form on our website. We strive to respond to all inquiries within 24 hours.
2. What are your customer service hours? Our customer service team is available Monday through Friday, from 9 AM to 6 PM PST.