Frequently Asked Questions
Ordering and photos
How do I order a custom pet pillow?
Choose a pillow style and size, upload a clear photo on the product page, review the details, and complete checkout. Your order confirmation will include the information submitted with the order.
What photo works best?
Use a sharp, well-lit image with your pet in focus. Natural light is helpful. Keep the full face, ears, whiskers, hair, and other important details inside the frame. Avoid screenshots, heavy filters, and very dark or blurry photos.
Can I use a photo of a person or something other than a pet?
Yes. The Custom Photo Pillow is designed for pet photos, people, and other clear images. Choose the product that best matches the shape and layout you want.
Can I include more than one pet?
A photo with multiple pets may work best on the square or general Custom Photo Pillow, where more of the original scene can remain visible. Make sure every subject is clear and leave space around them.
Can I change my order after checkout?
Contact us immediately through the store chat or by replying to your order confirmation. Personalized orders may enter production quickly, so changes cannot be guaranteed.
Pillow options
What sizes are available?
The main custom-shaped dog and cat pillows are available in Mini 10", Small 14", Regular 18", Large 24", and XL 28". Other products use different dimensions; check the options on the individual product page.
What is the square photo pillow size?
The classic square photo pillow is 18 × 18 inches.
What are the custom-shaped pillows made from?
The flagship shaped pillows use a soft cotton/polyester blend with polyester filling, as shown in the product details.
Production, shipping, and tracking
How long will my order take?
Personalized products require production before shipment, and timing varies by item and destination. Review the delivery estimate shown at checkout. When your order ships, tracking details will be sent to the email used at checkout.
Do you ship internationally?
Available destinations, shipping rates, and any free-shipping offer are shown at checkout for the address entered.
How do I track my order?
Use the tracking link in your shipping confirmation email. If the tracking appears stalled or shows a delivery issue, contact us through the store chat or reply to your order email.
Care and returns
How should I clean my pillow?
Follow the care instructions supplied with your product. For printed personalized pillows, gentle hand washing and air drying are the safest general approach unless the product label says otherwise.
Can personalized items be returned?
Because personalized items are created from the photo or details you submit, non-defective custom products are not eligible for a standard change-of-mind return. Defective items and packages confirmed lost in transit are handled under the Refund Policy. Review that policy before ordering.
What if my item arrives damaged or defective?
Contact us within 30 days of receipt and include clear photos of the issue. Eligibility and next steps are described in the Refund Policy.
Need help before ordering?
Use the store chat if you are unsure which product best fits your photo, especially for multiple pets, unusual crops, or a non-pet image.